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Online Doggy Technical Support:  Kennel cam, Webcam, Pet Care Providers, pet daycare.
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Technical
Support

apps

In order to run the Higher Quality Viewer, your computer must have the Windows operating system installed, you need to be using Internet Explorer 6.0 or higher and have Direct X installed on your machine.  Get Direct X here.

First time users of the Higher Quality Viewer will need to download and install an Active X control called Live.cab.  This file allows you to decode the video stream being sent over the internet, and it is perfectly safe to install.  To install this file, follow these instructions:

1. Click here to get Live.cab

2. Click Run or Open when the following window comes up:

3.  Click Run when the next window appears:

4.  When complete, you should now be able to log on to the Higher Quality Viewer, click Start Viewing, and enjoy the show.

5. Windows Vista/Win 7 Users - One more step to the above instructions.
- Close all Internet Explorer windows.
- Right Click the Internet Explorer icon on the desktop, and select Run as Administrator.
- Enjoy

-Be sure you are running the 32 bit version of Internet Explorer

If you get a message that says Cannot Connect to Server, this means there is a firewall issue.  If you are on a corporate network, the network administrators may block this type of active content on the network.  If you are using a product such as McAfee Internet Security, EZ Trust, Norton Internet Security or something similar, try to turn it off temporarily to determine if this is blocking your access.


 
 
Kennel cam, Webcam, Pet Care Providers, pet daycare.



General Information:
sales@onlinedoggy.com
Sales:
sales@onlinedoggy.com
Customer Support: usersupport@onlinedoggy.com Technical Support: usersupport@onlinedoggy.com
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