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Online Doggy Technical Support:  Kennel cam, Webcam, Pet Care Providers, pet daycare.
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Please tell us what you are trying to do by selecting from the links below:

I want to view my pet using the Regular Quality viewer I want to view my pet using the Higher Quality viewer
I need help using
the iPhone/iPad App
I need help using
the Android App

AOL users Click here.

Regular Quality Viewing

1. When I try to view the videos using Regular Quality, I get Java Blocked by Security Settings.

Answer: First, make sure you have the latest Java installed. You can get that here:

Then launch the Java Control Panel

Mac OS X (10.7.3 and above):

1. Click on Apple icon on upper left of screen.

2. Go to System Preferences

3. Click on the Java icon to access the Java Control Panel.

Windows 10 
Windows 10 does come with Internet Explorer, Microsoft tries to get you to use Edge. To find Internet Explorer, simply type Internet Explorer into the search bar at the bottom left of your screen.

Windows 8 
Use search to find the Control Panel

  1. Press Windows logo key + W to open the Search charm to search settings
    OR
    Drag the Mouse pointer to the bottom-right corner of the screen, then click on the Searchicon.
  2. In the search box enter Java Control Panel
  3. Click on Java icon to open the Java Control Panel.
Windows 7, Vista
  1. Click on the Start button and then click on the Control Panel option.
  2. In the Control Panel Search enter Java Control Panel.
  3. Click on the Java icon to open the Java Control Panel.
Windows XP
  1. Click on the Start button and then click on the Control Panel option.
  2. Double click on the Java icon to open the Java Control Panel.

Then, under Exception Site List, add the viewing page URL that you got the error on to the list.  You must restart Safari, Firefox or Chrome for this setting to take effect.

 

2. I am using a Mac, can I view the videos?.

Answer: Absolutely. You can use our Java based viewer with any browser that supports Java, such as Safari. If you are unable to change cameras using Safari, try using Firefox.

Higher Quality Viewing

In order to use the Higher Quality Viewer, you must be using a Windows PC and Internet Explorer.

The first time you log onto the Higher Quality Viewing, you will need to install Active X Controls called Live.cab to uncompress the video stream. Online Doggy states that this is safe to install and will not cause any damage to your machine. Follow the steps below to install these files:

1. Click here to get Live.cab
2. When prompted, click Run or Install twice
3. The first time you try to view the higher quality video, you may get a security warning in your browser saying the Active X Control Live.cab is trying to run on your computer. Click on this security warning and tell it to Allow Live.cab to run.

Windows Vista or Windows 7 users - Click Here for additional steps

If you still experience difficulties, please call us at 303-805-4034. Support is available M-F 8:00am to 5:00pm MST .

(Note: Some firewalls may not allow you to install software or run Active content. Please check with your network administrator to see if this is the case. If so, enjoy using the Regular Quality viewer.)

 

 

 


 
 
Kennel cam, Webcam, Pet Care Providers, pet daycare.



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Sales:
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