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iPhone Support FAQs
1. I Have Subscribed to the App, but cannot View the Dogs
The best thing to do is delete the ODoggy App from your IOS device and reinstall it. To delete it, hold your finger on the ODoggy App icon for three seconds, then press the black x. Once you reinstall ODoggy, it will remember your subscription and you should now be able to select a provider and View the Dogs.
2. How do I turn off the Auto Renewal for my subscription?
To manage your iPhone, iPad & iPod App subscriptions,
From iTunes…
Select “iTunes Store” from the menu on the right.
Click on your email address in the top right of the iTunes screen and login with your iTunes account info.
Under Settings” select “Manage” across from Subscriptions.
Select “Off” on the Auto-Renewal.
3. If I have more than device (iPhone, iPad, iTouch) connected to my iTunes account, do I have to pay a subscription for each device?
No. You can use the App on up to 5 different devices. For each device that you have, install ODoggy. Then when you want to use one of the devices, within the ODoggy App select Settings then select Use this Device
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4. I have tried searching for my Pet Care Provider, and they do no show up in the search results.
Do not fill in all the fields on the search page. If the information you input does not exactly match our database, it will not return your provider. To keep it simple, try searching by State only. That will get you to your Pet Care Provider.
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