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Support

Please tell us what you are trying to do by selecting from the links below:
I want to view my pet using the Regular Quality viewer I want to view my pet using the Higher Quality viewer

AOL users Click here.

Regular Quality Viewing

1. When I try to view the videos using Regular Quality, I see "Camera Disabled" or "No privilege".

Answer: The AOL browser is not supported. Please use Internet Explorer or Firefox.

Higher Quality Viewing

1. I keep getting the "Please download ActiveX" warning.

Answer: Again, the AOL browser is not supported. Please use Internet Explorer 6.0 or higher.

In order to use the Higher Quality Viewer, you must have Windows and Internet Explorer 6.0 or higher.

The first time you log onto the Higher Quality Viewing, you will need to install Active X Controls called Live.cab to uncompress the video stream. Online Doggy states that this is safe to install and will not cause a damage to your machine. Follow the steps below to install these files:

1. Click here to get Live.cab
2. When prompted, click Run or Install twice
3. The first time you try to view the higher quality video, you may get a security warning in your browser saying the Active X Control Live.cab is trying to run on your computer. Click on this security warning and tell it to Allow Live.cab to run.

Windows Vista Users - Click Here

If you still experience difficulties, please call us at 303-805-4034. Support is available M-F 8:00am to 5:00pm MST.

(Note: Some firewalls may not allow you to install software or run Active content. Please check with your network administrator to see if this is the case. If so, enjoy using the Regular Quality viewer.)

 

 
 



General Information:
sales@onlinedoggy.com
Sales:
sales@onlinedoggy.com
Customer Support: usersupport@onlinedoggy.com
Technical Support: usersupport@onlinedoggy.com
or click here

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